Hong Kong CloudOcean Star Technology Limited (hereinafter referred to as "CloudOcean Star" or "Our Company") shall apply this User Agreement when providing you with the Game and related services (hereinafter referred to as the "Game" or "Game Services"). Please read this Agreement carefully before using our Game Services.
Company Information
Company Name: Hong Kong CloudOcean Star Technology Limited
Address: RM1804, 18/F BEVERLY HSE, 93-107 LOCKHART RD, WAN CHAI, HONG KONG
Email Address: servicesupport@cloudoceanstar.com
Minors under 18 years old or those who are limited in capacity must obtain consent from their legal representatives (parents, guardians, etc.) when using the Game Services. Their legal representative shall carefully read and understand this Agreement and the Game operation policies before giving such consent.
If a minor makes a payment without the consent of their legal representative, the legal representative may apply for a refund with supporting documents. The refund shall be limited to the unused paid amount; disputes with digital distribution platforms (e.g., Google Play, App Store, etc.) shall be handled by directly contacting the respective platform.
Section 1: Scope of Application of the Agreement
By tapping the "Agree" button, you are deemed to have read and agreed to all terms of this Agreement and undertaken to comply with the Game management regulations.
Section 2: Scope of Application of the Agreement
This Agreement applies to the online game services and related services provided by the Company, and governs the rights and obligations between users and the Company.
Section 3: Composition of the Agreement
This Agreement includes:
1. Advertisements and promotional content related to the Company's Game Services;
2. The fee schedule and Game management regulations;
3. Party A may terminate the agreement in writing within 7 days of starting to use the Service, and apply for a refund of unused paid products.
Section 4: Scope of Services
Party B (Our Company) shall provide Party A (the User) with online game servers that can be accessed and used via the Internet; however, this Agreement does not include:
1. Signing a contract with an Internet access service provider;
2. Providing the hardware equipment required for Internet access.
Party A shall comply with the following:
1. Preparing the computer equipment necessary for Internet access.
2. Providing all relevant communication expenses, such as Internet access service fees and telephone charges;
3. Complete the registration before using the Services;
4. Agree to the corresponding service terms when using membership services;
5. The ownership of all service content shall belong to Party B or its cooperative companies;
6. Party A shall only use the Services within the scope specified in this Agreement;
7. Users shall not lease, lend, or transfer the Services to any third party.
In the following circumstances, Party B shall give notice 7 days in advance through its official website, the Game login page, or the purchase page:
Service is interrupted by planned system maintenance.
However, prior notice may be omitted in the following circumstances:
• Emergency system inspection;
• Occurrence of force majeure event;
In case the service is inaccessible due to Party B's liability:
1. Party B shall take repair/restoration measures immediately;
2. Compensate for the corresponding Game usage rights (such as duration, member benefits) or virtual items lost due to the service interruption;
3. Provide compensation of equivalent value if a cash refund is not possible.
Party B may impose restrictions on service usage if Party A has the following conditions:
1. Providing false registration information;
2. Using the Services in an improper manner;
3. Engages in other acts violating this Agreement;
Section 5: Game Login
Member Registration and Information Provision Obligation: Party A shall adhere to the following requirements in the use of Party B's Game Services:
1. The personal information registered on the Game website shall be consistent with the real name.
2. Registration information errors shall be corrected immediately.
3. Assume full legal liability for registering with false information or misusing another person's information.
Information Management Responsibility: Party B may restrict service usage if the following occurs during service provision:
1. Party A provided inaccurate personal information;
2. The information provided by Party A is inconsistent with the facts and not updated;
3. Party A used personal information improperly or did not update it after abnormal changes.
In such cases, Party B may suspend the Game progression and the usage record inquiry service.
Identity Verification Procedure: Party B may request identity verification in the following circumstances for the purpose of protecting the lawful rights and interests of Party A:
1. The personal information is not clear;
2. Service usage may be restricted if requested materials, such as ID cards or transaction vouchers, are not submitted.
The verification process will not be approved if any submitted materials are deficient.
Section 6: Fee Calculation Standards
The fee calculation method for the Game Services is as follows:
■ Free-to-Play
Party B shall provide Party A with points, items, or other services (such as virtual currency, treasures, premium items, etc.) within the Game Service (e.g., in-game store, online store, etc.) that may be purchased for additional payment. Party B shall clearly display the payment methods and item information on its official website, game login page, or purchase page.
Party B shall give prior notice of the fee adjustment 30 days before the scheduled adjustment date, through the website homepage, the Game connection page, or the purchase page. Where Party A has registered communication information at the time of account creation, Party B shall notify Party A individually via such communication information.
The adjusted fees shall apply from the effective date of the adjustment. However, if the new fees are higher than the original fees, the paid points or Game usage rights purchased by Party A through the official website prior to the effective date shall remain subject to the original fees.
Section 7: Mandatory Matters to Be Indicated for the Game Information
1. Party B shall clearly indicate the following items on the Game website and Game packaging;
2. Party B shall publish the minimum hardware and software requirements of the Game;
3. Display the game rating and applicable age (or restricted age) according to game software rating management regulations.
Information on whether security features are provided free/paid must also be indicated.
4. When providing opportunities to purchase paid or partially paid items or participate in events, the following must be displayed:
• Event content;
• Product information;
• Probability of winning;
• Winners selection methods.
Section 8: Account and Password Management
1. Party A shall be fully responsible for keeping the account and password obtained via registration. Party A bears responsibility for all disputes arising from providing the account and password to a third party in any form (e.g., sale, transfer, lending, etc.). Party B is not liable if the account is illegally used by others due to Party A's negligence in management.
2. Party A shall modify it in accordance with the modification procedures provided by Party B after obtaining the account password for the first time. However, no employee of Party B (including customer service personnel and Game administrators) may directly request Party A's password under any circumstances. Party B shall retain Party A's account and related e-records (including but not limited to the Game usage records, payment records, etc.) for 30 days after the termination of this Agreement, and shall be obligated to delete them after the expiration of this period.
3. If this Agreement is terminated not due to Party A's liability, Party A may complete the renewal procedure within the custody period stipulated in the previous item and retain usage rights for the current account and all the e-records.
4. If Party A fails to complete the renewal procedure after the expiration of the retention period specified in Paragraph 2, Party B shall delete the account and all related data, unless otherwise specified by relevant laws and regulations.
Section 9: Notification of Illegal Use of Account and Password
If either the account user (Party A) or the service provider (Party B) discovers that a third party is illegally using Party A's account or there is a security anomaly, they shall immediately notify the other party. After receiving the notification from Party A or discovering the anomaly on its own and notifying Party A, Party B shall, upon confirming the fact, take the following measures:
1. Immediately suspend the access permission of that account or password;
2. Reissue a new account or password to Party A;
3. Restrict the third party's right to use the Game Services.
Party B shall announce the relevant handling procedures clearly in the game usage regulations.
Section 10: Procedures for Handling Illegal Transfer of E-Records
1. If Party A discovers that its account or password has been illegally used, resulting in the illegal transfer of e-records in the Game, it shall immediately notify Party B and request further verification. After Party B confirms, through appropriate methods such as IP address verification, that it was not Party A's usage record, Party B shall temporarily restrict the service usage rights of that account.
2. Party B shall immediately implement the following procedures after imposing restrictions on the use of the Game:
• Party B shall issue a written or email notice to the third party holding the e-records and request an explanation;
• If the third party fails to submit an explanation within 7 days from the date of receiving the notice, Party B shall return the illegally transferred e-records to Party A;
• Party B shall lift the usage restrictions on the relevant account after the records are restored;
• Party B shall apply an appropriate compensation method agreed upon by both parties if restoration of the e-record is not possible.
※ However, if Party A did not use the free security features provided by Party B (e.g., anti-theft cards, phone locks, etc.), Party B shall not be liable for restoration or compensation.
3. Party A shall resolve the matter through formal reporting procedures and judicial channels if the third party holding the mentioned e-records has objections to Party B's measures.
4. When Party B restricts Party A's account usage according to the mentioned regulations, no additional fees shall be charged to Party A during the restriction period.
5. If Party A makes a false report, infringes upon the rights of Party B or other users, Party A shall bear full legal liability.
Section 11: Retention and Inquiry of Game Records
1. Party B shall retain Party A's personal Game usage records for 30 days, and Party A may request record inquiries within this period. However, Party B shall no longer accept Party A's inquiry requests after the expiration of the 30-day retention period.
2. Party A may inquire about personal Game records through one of the following methods:
• Written application;
• Online application.
Party A shall submit personal information consistent with their identity document for verification.
3. Party B shall, upon accepting Party A's inquiry request, provide Party A's personal Game records as specified before, and shall provide such materials within 7 working days through one of the following methods:
• Storage media such as CD or disk;
• Written documents;
• Email;
Section 12: Rights and Management of E-Records
Party B shall own all e-records within the Game Services it provides, and shall also bear the full obligation to store and manage Party A's relevant e-records.
Party A shall have the right to use the e-records mentioned in the preceding paragraph, but shall not engage in the following acts:
• Transfer of e-records beyond the scope of the Game Services;
• Using e-records for the purpose of profiting;
Section 13: Matters Related to Service Connection Quality and Interruption
If Party B needs to interrupt all or part of the service for planned maintenance related to the Game Services system, it must provide advance notice 7 days prior through one or more of the following methods:
1. Official website
2. Game login page
3. Purchase page
However, prior notice may not be provided in the following circumstances:
1. When temporary or emergency situations occur;
2. When unavoidable reasons not attributable to Party B occur.
Party B shall immediately take repair or restoration measures if Party A is unable to use the Game Services due to Party B's liability. Party B shall provide compensation for the following matters occurring during the service interruption period:
• Deducted portion of the hourly Game service fee;
• Usage period of purchased in-game products.
Compensation methods:
• Extend the service fee or product period for the corresponding duration;
• Provide reasonable substitute compensation of equivalent value if a refund is not possible.
Section 14: Responsibilities of the Enterprise and the Consumer
1. Party B shall maintain and manage its computer systems in a stable manner when providing Services pursuant to this Agreement, and shall meet the security and stability requirements that may reasonably be expected based on the current technical level or expert standards.
2. If a malfunction occurs in Party B's computer system or e-records, or abnormal system operation is detected, Party B shall immediately take reasonable measures and promptly restore service.
3. If Party B violates the provisions of subsection 1 and 2 of this Section and causes damage to Party A, Party B shall bear liability for damages based on the scale of Party A's actual loss. However, liability may be mitigated if Party B proves it had no intention or negligence.
4. If abnormal situations specified in subsection 2 occur in Party B's computer system, Party B shall not charge Party A service usage fees until system recovery and confirmation of normal operation.
5. If Party A suffers damage due to defects in the Game program, Party B shall bear compensation liability for the verified damage of Party A. However, Party B may adjust the scope of compensation if it can prove that it has no intent or negligence in the occurrence of such defects.
6. Party B shall not assume any obligation to assist in handling disputes arising from Party A's account sharing, generation of paid points under another person's name, or disputes between third parties.
7. Party B shall not intervene in consumer disputes arising from Party A's transaction (sale/purchase) of in-game currency and virtual items on non-official platforms, and shall be exempted from all liabilities. Party A shall resolve disputes directly with the counterparty to the transaction. Obstacles to game use caused by third-party platform account issues must be resolved through that platform.
8. Party A is prohibited from engaging in commercial activities, acts violating laws and regulations, or other improper acts that disrupt social order or good customs when using member services.
Section 15: Game Management Rules
Party B shall, for the purpose of maintaining the fairness and order of Game operation, establish and implement reasonable and fair Game management regulations. Party A shall be obligated to comply with Party B's officially announced Game management regulations and shall bear legal liability for all content posted or transmitted through the Services.
Party A agrees to use the Game according to the Game management regulations. Any violation thereof may result in sanctions in accordance with such regulations and this Agreement.
Amendments to the game management regulations shall be announced according to a predetermined procedure. Amendments shall be notified to Party A through legal means.
Game management regulations shall be deemed invalid if any of the following applies:
1. Conflict with the provisions of this Agreement.
2. Improperly depriving or restricting Party A's rights under this Agreement (except where it constitutes a justified measure under Section 16).
3. For the purpose of improving service quality and maintaining a fair Game environment, if Party A engages in any of the following cheating acts, the system may automatically save the violation records:
• Using locators, virus programs, exploiting Game vulnerabilities, or other abnormal methods;
• Other acts attempting to engage in unfair gaming.
Violation records shall include but not be limited to:
• Computer hardware information (CPU type, operating system type and version, computer name, unique ID, etc.);
• Access paths of illegal programs and related data;
• All other evidential materials in e-form.
Section 16： Handling Violations of Game Item Management Regulations
Unless otherwise specified in this Agreement, if it is confirmed that Party A has violated Party B's Game management regulations, Party B shall notify Party A through the following methods:
• Game website announcements;
• Prompts on the Game login page;
• In-game pop-up messages;
• Online instant messaging (real-time chat, etc.).
If Party A fails to rectify the violation after being requested to do so by Party B, Party B may restrict Party A's game usage rights according to the severity of the violation content as per the game management regulations.
When Party A violates the Game management regulations for the first time, Party B shall notify Party A to correct it within a reasonable period. If Party A still fails to correct after the notification, Party B may impose game usage restrictions based on the severity of the violation. If Party A violates the game management regulations again for the same reason, Party B may impose game usage restrictions immediately without granting an additional correction period.
Section 17: Right of Appeal
If Party A has objections to the connection quality, Game operation, fee settlement, or the quality of other related services provided by Party B, or has different opinions on the measures taken by Party B in accordance with the Game operation norms, it may submit an objection in writing or via email within 7 days from the day after receiving the relevant notice. Party B shall inform Party A of the handling result within 15 days after receiving the objection application.
Party B shall clearly display the service hotline, email, and other relevant contact information, as well as 24-hour reporting channels on the Game website or in the Game operation regulations.
Party A may also file an appeal in accordance with subsection 1 of Section 17 for acts of third parties using ransomware or other acts that undermine the fairness of the Game.
Section 18: Intellectual Property Rights
All copyrights, patents, trademarks, and other intellectual property rights and related rights involved in the content and materials (including but not limited to text, images, audio, video, etc.) within the Game shall belong to the original right holders. Party A shall not copy, disseminate, modify, edit, or use the aforementioned materials for any commercial or non-commercial purposes in any manner without the prior written consent of the original right holders. Please be advised that any violation may result in the assumption of corresponding legal liabilities.
Section 19: Termination of Agreement and Refunds
I. Party A may terminate this Agreement at any time by notifying Party B. If Party A decides to terminate the personal Services and requests settlement of unused stored value (excluding stored value points obtained by Party A for free, which are non-refundable), Party B shall refund the unused stored value or game fees to Party A after deducting necessary expenses incurred during the process. The required cost items for the procedure are as follows: 1. Service fee: Calculated based on 30% of the amount of unused points or the abstracted amount of referenced points after conversion to Korean currency at the latest exchange rate, plus a remittance and processing fee of KRW 1,300; 2. Depending on the refund method chosen by Party A, Party A shall bear the expenses incurred for postage or bill issuance; 3. Other expenses that may be incurred in connection with Party A's refund procedure shall be borne by Party A.
II. Where Party A has not logged into the Game Services for more than one year, Party B shall give a 15-day grace period and then notify Party A through the contact information provided by Party A. If Party A still fails to log in or use the Game Services within 5 days thereafter, Party B shall terminate this Agreement.
Ⅲ. Where Party A has any of the following material reasons, Party B shall immediately notify Party A through the registered communication information of Party A, terminate this Agreement, and take follow-up actions in accordance with this Section 19. In addition, if Party A's actions cause losses to Party B, Party B has the right to claim compensation for damages:
1. Acts of maliciously attacking or damaging Party B’s computer systems by using systems or tools;
2. Acts of disrupting the game environment or impairing fairness by using improper means such as plug-in programs, virus programs, or exploiting game vulnerabilities;
3. Acts of using the Game Services or purchasing paid content (including game points and in-game commodities) by improper means such as impersonation, fraud, or provision of false information;
4. Violation of the game management regulations more than 3 times for the same reason, with failure to rectify after being warned in accordance with subsection 2 of Section 16;
5. Confirmation of illegal acts through investigation by judicial authorities.
Section 20: Account Deletion
To delete your account, you may proceed in the following methods: If you comply with the Company's service terms and relevant applicable laws and regulations, you may click the button "Login Page - User Center-Account Deletion" and complete the account deletion process in accordance with the guidelines. In addition, you may also seek advice through the feedback channels published in the "Contact Information" chapter of this Policy, and we will handle your request promptly.
After account deletion is completed, you will no longer be able to use all Game Services. We will delete or anonymize your personal information according to your request, except for information that relevant laws and regulations require to be retained. Please note that deleted information or accounts cannot be recovered. Please decide carefully.
Section 21: Service Termination
If Party B intends to cease operation of these Game Services and terminate this Agreement, it shall provide 30 days' advance notice through one or more of the following methods: the official website homepage, game login page, purchase page, or via individual notification to Party A using the contact details provided by Party A in the account registration.
Section 22: Governing Law
The parties agree that the current laws and regulations of the region where the Services are provided shall be the governing law for the provisions of this Agreement, their interpretation and application, and all matters arising from the rights and obligations hereunder.
Section 23: International Data Transfer
Given the global nature of the Company's services, your data may be transferred across borders to any country or region in the world. We hereby remind you that data protection laws may vary across different countries/regions. The Company will take all necessary measures to ensure that appropriate protection measures, in accordance with the provisions of this Agreement, are confirmed to be in place to protect the security of your data.
The appropriate protection measures that may be adopted by the Company’s partners include the standard contractual clauses recognized under the laws of Hong Kong.