Hong Kong CloudOcean Star Technology Limited (hereinafter referred to as "CloudOcean Star") places the utmost importance on the protection of users' personal information and strictly ensures the confidentiality and security of the network data. This Privacy Policy is operated in compliance with applicable laws and regulations, and is designed to ensure a clear understanding of how we collect, use, and protect the personal information of our users.
Your use of our services shall constitute your acceptance of the provisions of this Policy regarding the collection, processing, and use of your personal data.
To provide you with the best gaming experience, our mobile application (hereinafter referred to as "this APP") may request certain device permissions (e.g., location, contacts, photos, camera, storage, notifications, microphone, network access, mobile payment services, and health data, etc.). Device information or data collected via such permissions (e.g., facial recognition data via the TrueDepth API) will be managed in accordance with this Policy and the regulations below.
Company Information
Company Name: Hong Kong CloudOcean Star Technology Limited
Address: RM1804, 18/F BEVERLY HSE, 93-107 LOCKHART RD, WAN CHAI, HONG KONG
Email Address: servicesupport@cloudoceanstar.com
1. Data Collected by Our Company and This App
Registration: Users shall provide their name, phone number, email address, date of birth, ID card number, personal address, etc. Such information will be used for multiple purposes, including inquiries about in-app purchase history, points accumulation, service quality improvement, and App notifications.
App Permissions: Corresponding permissions must be granted when using relevant functions of this App. Changing permission settings will not affect the use of the app, but may result in some function restrictions.
2. Data Sharing
Except in the following cases, Our Company shall not sell or rent your personal information to any third party.
1) Users will be informed of the relevant details by Our Company when it needs to share information with a third party for the purpose of providing specific services or benefits, and may freely choose whether to consent.
2) If any judicial authority makes a lawful request, or the user's behaviour is determined to have violated laws and regulations, Our Company may provide necessary information to the judicial authority for the purpose of safeguarding public security.
3) Other situations necessary for information provision in accordance with the procedures prescribed by law.
4) Situations necessary for protecting the users' rights or property.
5) Situations necessary for protecting the legitimate rights and interests of Our Company and its relevant entities.
6) Situations necessary for cooperating with authorized institutions for investigation due to their statutory duties.
7) Situations where information is disclosed on the principle of good faith, and such disclosure is limited to the performance of legal obligations, maintaining or improving services, or other management purposes.
8) When users make service requests to any employee of Our Company, such employee may provide relevant service information based on the users' personal information.
9) According to the provisions of this Policy, for the purpose of conducting business operations such as anti-fraud, marketing, and technical services, Our Company can share information with cooperative enterprises. However, cooperative enterprises shall only use the information within the agreed scope and shall not use it for other purposes.
10) In the event of a merger or acquisition plan, the newly established company shall comply with this Privacy Policy and maintain the confidentiality of user information.
11) The personal information users provided for registration will be used for purposes including membership verification, data analysis, product redemption, advertising, marketing, sending membership service messages and notifications for events and new services.
12) Our Company may provide necessary personal information to relevant institutions or partners for handling matters such as payment, logistics, and other matters required for online shopping or gift redemption.
13) Our Company may share users' personal information when users participate in the events or questionnaires hosted by Our Company or our partners within a limited scope for the purpose of providing corresponding services.
14) Our company may request supplementary information, including but not limited to a copy of the ID card, personal address, and account information, when necessary for service provision, membership verification, and distribution of event prizes.
3. Device Data Shared by This App
Data collected via device permissions (including device information and user data collected via device permissions, hereinafter referred to as "Device Data") is only used for the purpose of providing relevant functions of this APP to our users. Our Company shall not use Device Data outside of this APP without the users' prior consent, save for the exceptions specified in this Policy.
4. Information Disclosure by This APP
Our Company may disclose device information that cannot identify users' identities, but only within the scope necessary for providing functions related to this APP to the users. However, except for the exceptions prescribed by this Policy, Our Company shall not disclose the users' device information to partners irrelevant to the provision of this APP's functions without the users' consent.
5. Data Shared by This App
Within the scope necessary for providing functions related to this APP to users, device data that cannot identify specific individuals may be shared with cooperative enterprises. Save for the exceptions prescribed by this Policy, Our Company shall not share the users' device data with cooperative enterprises irrelevant to the functions of this APP without the users' consent.
6. Data Storage of This APP
The users' device information shall only be stored for the period necessary for providing functions related to this APP and within the retention period prescribed by relevant laws and regulations.
Party B (Our Company) shall not conduct prior review or verification of, nor guarantee the accuracy, completeness, security, or reliability of any content (including but not limited to text, images, music, videos, software, information, and other materials) transmitted, published, or shared by users. Users shall independently assess and take responsibility for using the content provided by other members.
7. Use of Cookies Technology
Our Company may use Cookies and similar technologies to provide better personalized services to users. Cookies are a technology that can store specific information on computers or devices to enable effective interaction between internet servers and users' browsers.
Users can reject or restrict Cookies in their browsers' settings. However, functions may be limited on some services.
Our Company may use Cookies to collect and use information for the following purposes:
• Analyzing visitor traffic and users' usage patterns
• Generating statistical data for service improvement
• Conducting commercial or academic research and market analysis
Moreover, third-party enterprises (e.g., advertising service providers) may use Cookies to serve advertisements on the Company's platform. They may measure marketing effectiveness and optimize advertisements based on the information collected via Cookies, and all data are used solely for analytical purposes.
8. Users' Obligations
Users shall manage their accounts and passwords properly, and must log out of their accounts after logging in to public computers.
This Policy applies to information that can identify specific individuals. In the event of any conflict between the provisions herein and relevant local laws, the relevant laws and regulations shall prevail.
9. Policy Changes
Our Company may modify or supplement this Privacy Policy as necessary, and the revised content shall take effect immediately upon notice.
10. Governing Law and Dispute Resolution
This Policy is governed by and construed and interpreted in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China.
In case of a dispute, the courts of Hong Kong shall have exclusive jurisdiction. If the dispute cannot be resolved through arbitration, the legal proceedings shall be conducted in the competent court of such jurisdiction.
Consent Form for the Collection and Use of Personal Information
1. CloudOcean Star (hereinafter referred to as "Our Company") requires your consent to the following content when you log in to the game for the first time after completing (i) free membership registration and (ii) product purchases. Please read carefully before proceeding.
2. Our Company shall follow its Privacy Policy and systematically collect, process, and use your personal information.
Details of Collected Items: Name, date of birth, ID card number, personal verification information (e.g., phone number, email address, or residential address, etc.), and other information that can identify your personal identity.
Purposes of Information Collection: Membership verification, service provision, event organization, performance of legal obligations, etc.
Details of Collected Items:
C001: Name, phone number, address (for identity verification and prize delivery)
C011: Date of birth (for ensuring information accuracy)
C003: ID card number (for identity verification)
C132: Email address (for verification and sending e-documents)
C002: Payment information, including name, bank account number, etc. (for purchase record management)
C039: Driver's license (for identity verification)
3. Purpose of Using Personal Information
Our Company may use your personal information for the following purposes:
Real-name authentication and identity verification
Customer consultation and announcement communication
Providing associated services for Our Company and partners
Other purposes within the scope of the Privacy Policy
4. Data Retention Period and Region Restrictions
Retention Period: 5 years after the end of the service or within the retention period prescribed by relevant laws.
Regions: Global scope needed for service provision
5. Rights of the Information Subjects
You may exercise the following rights in accordance with the Personal Information Protection Law:
① The right to access your Personal Information
② The right to correct your Personal Information
③ The right to ask us to delete or stop collecting, processing, or using your Personal Information
Note: The above-mentioned rights may be restricted if there are legitimate reasons, such as legal obligations.
6. Right to Provide Information
The provision of your personal information is based on your voluntary choice.
However, refusal to provide such personal information may result in limited access to our services, and if the provided information is incomplete, Our Company will:
• Request a real-name verification process; or
• Temporarily suspend your access to our services
※ This is a necessary measure to prevent improper use of our services. We appreciate your understanding.
7. Consent Effect
This consent is given in compliance with the Personal Information Protection Law and other relevant laws, and shall have the same legal effect as the written consent. It also applies to Our Company's acts of collecting, processing, and using personal information.